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the Triangle Shopping 2007

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Mina's Studio

400 S Elliott Rd, Suite K
Chapel Hill, NC 27514
Phone: (919) 968-8548
Fax: (919) 968-9095

Ratings & Reviews Summary for Mina's Studio

What Users are Saying:

  • Satisfaction
  • Sanitary
  • On time
  • Evening hours
5 Star Rating
 
(56 reviews)
4 Star Rating
 
(3 reviews)
3 Star Rating
 
(3 reviews)
2 Star Rating
 
(4 reviews)
1 Star Rating
 
(12 reviews)

User Reviews for Mina's Studio

5 Star Rating: Highly Recommended

04/09/2008 Posted by emirenee17

I had my hair done by Shelia today and she did a fantastic job! The highlights are great and the cut is excellent. I am moving away from the area and feel that I need to share the word about my wonderful experience with Mina's. I always remember at the last minute that I need my eyebrows waxed and Mina's is always able to fit me in before my hair appt. Shelia is incredible with both her coloring and cuts as well as product recommendations. I like that Mina's carries products from Aveda and Bumble and Bumble (I'm omitting others since these are my faves) and Shelia has always recommended the best of each line if I need shampoo, conditioner or a stylng product but even more important, she does not pressure as some stylists do. I was disappointed today since the front desk did not have me checked in for my appointment as scheduled so Shelia and I got started late on highlights. Shelia was incredibly apologetic and acommodating and even more importantly, did not rush through my highlights as some would have in a similar situation. She even discussed the problem with the owners so that similar complications did not happen to other clients. I would defintely, no reservations, tell my best friend to see Shelia for her next color and cut!

Response from this business

Mina's Studio and Sheila will miss you, best of luck in your move!
Posted on 05/06/2008
Thanks for your good words and we wish you the best in your new location - come back to see us when you are in town again. We apologize for your issue with scheduling and appreciate you bringing that to our attention. Thanks again.
5 Star Rating: Highly Recommended

01/28/2008 Posted by artofliving

If you are looking for some lively haircut, i would highly recommend Tsafi. She is a really good listener, and has absolutely no egos. I had a great hair designer in atlanta and after moving here i had been dreading to try out new hair salon. I was recommend this salon by a friend of mine, and thanks to her i found Tsafi. I told Tsafi that i want some lively haircut since i am tired of just simple layers. She gave me an excellent razor cut with lots of bouncy layers and an angled look on the front !!!! I love my hair even more now and have got lots of compliments from my friends. Thank you Tsafi you are the best !!!

Response from this business

Lively haircuts and listening to our customers
Posted on 05/06/2008
We take great care to listen to the needs of our customers and we're glad you had a good experience with Tsafi. In the end it's all about the customer's happiness and the only way we'll get there is listening. Thanks for taking the time to let us know you got the cut you were looking for and we can't wait to see you again.
5 Star Rating: Highly Recommended

11/10/2007 Posted by kgheart

Ever try to color your own hair? I did, and then promptly set up a free, yes free, consultation with my stylist at Mina's. She explained in detail how she could fix it......but not then! My confirmed appointment had to be cancelled by an out of town emergency. When I called for a new time, Stephanie had no availability, but suggested her sidekick, Holly! I won in all respects....they spoke about my hair before I came in and exchanged thoughts throughout the process. I came out better than I had been before this all started!!!!! Thank you ladies, for laughing with me, not at me, and for making me better. You are the best!!! I went to another shop in the galleria where I ran into a new Chapel HIll resident. She complimented me on my hair....cut and color.....and I pointed her directly to Mina's and my ladies!

Response from this business

Best customers in the Triangle!
Posted on 01/10/2008
Thanks so much for sharing your positive experience with our accomplished stylists, Stephanie and Holly. We take pride in the team work our employees show and we're so happy that we were happy to help. We look forward to seeing you again and thanks so much for spreading the word about Mina's Studio!
5 Star Rating: Highly Recommended

11/03/2007 Posted by cfree56

Mina's Studio is an amazing place to get your hair done. I just moved to town and was looking for a new stylist when someone recomended Mina's. It was a great experience and Jesse was the best. I am now devoted to Mina's. Thanks!

Pros: Great people, great service!

Cons: None!

Response from this business

Mina's Studio welcomes newcomers to the area
Posted on 01/10/2008
Thanks for choosing Mina's Studio as your beauty salon. We know it is a tough choice when you move to a new town and we appreciate your trust in us and your time to pass on the good words about Jessie and Minas. We can't wait to see you again!
5 Star Rating: Highly Recommended

11/03/2007 Posted by automechaniker

I just got my cut and color done at Mina's Studio last week. Wow! It was the best experience I have had at a salon in a long time. I made an appointment there on a friend's recommendation. Everyone looked stylish and professional. The front desk was very friendly and helpful with all my questions. My stylist really took the time to design a look for me that is easy to style and flattering. I have complete strangers come up to me and ask me where I get my hair done. I already made my next appointment (something I never do). If you are wondering what the buzz is about with this salon, check it out. You won't be disappointed.

Pros: Great service, good location, punctual

Cons: Difficult to get appointments on short notice (plan ahead)

Response from this business

Compliments to our great customers
Posted on 01/10/2008
Thanks for letting us know about your great experience and we're happy you've discovered what all the buzz is about! It's because of great customers like you that Mina's Studio has been voted best salon in the triangle by Metro magazine, Independent, Citysearch and Chapel Hill News. Our stylists stand out because of their attention to their customer's needs and customizing the perfect solution for them. We look forward to seeing you again.
2 Star Rating: Below Average

11/01/2007 Posted by list

I was not impressed by my first visit to Mina's Studio. I found the atmosphere to be very bland, the staff was not as professional as hoped and the prices for a haircut and color much too high for the quality. For what I paid, I would have expected to leave the salon feeling relaxed and beautiful (if only for a short while), but I left feeling ripped off with an urgency to find a new beauty salon.

Response from this business

Mina's Studio first visit
Posted on 01/10/2008
We're sorry for your experience and we invite you to come back to talk to one of the owners in more detail about what you were not happy about. Customer satisfaction is our most important goal and we are not happy until you are.
1 Star Rating: Not Recommended

10/24/2007 Posted by cbkarg

I am absolutely appauled that there are no responses to the bad comments. A respectable business would try and get back the clients they lost by readjusting their staff and offering a deal or a free service. Obviously Minas has no clue and if they make it 2 more years in the business I will be shocked. Get off your high horse and hire people who truly care about their job and the customer, who pays your check!!!!!! I recently got married in October 2007 and had a terrible experience at Mina's. I was unhappy with my wedding updo and the stylist could have cared less. I feel as if he wanted to do what he wanted to do and it didnt matter what I wanted. I was almost in tears until the other stylist, the only nice one that I came into contact with, I had 6 girls with me and went around to all the stylists, knew that I was upset and at the last minute changed my hair. I really appreciated her but if I had told, ENRIQUE, I am sure that he wouldnt have cared. I will not recommend this place to anyone. I paid good money and did not get my moneys worth. PLEASE save yourself the time and money and go somewhere else!

Pros: good water

Cons: expensive, unhappy, most important day of my life stressed

Response from this business

we value your comments and feedback
Posted on 01/10/2008
Please do not think we do not care about your comments, we value this feedback and encourage anyone that has had a bad experience to speak to a manager or owner. Please realize that we can directly respond to anyone that writes comments through Citysearch as we do not have their contact info but highly recommend them to contact us directly so we can help out.
5 Star Rating: Highly Recommended

10/21/2007 Posted by foxtrot1234

I'm just amazed at some of these reviews. First of all, thank you to whomever took the time and energy to relay positive reviews about Mina's Studio. Often, we focus on the negative and people are more apt to state the bad stuff. It takes more energy to be positive, so many people are lazy and default to being hateful. Secondly, To the people being hateful: when you gripe about customer service and bad attitudes, are you looking at yourself to see how you are treating the staff? Perhaps they may have been rude - we all have bad days - but perhaps is it possible that in fact, you, the client, could have been difficult to deal with? Perhaps you brought something into the fray. And I'm sorry to tell you, but the customer is not always right. Those who say that are willing to get anything to get your money. Mina's apparently is not like that. It seems they step up for their employees and try to be on their side,while trying to be fair. And finally, I have been a loyal customer to Mina's Studio for the past year, and I have seen how busy and noisy it can be. But it's a popular salon! And people love to talk to their stylists! And I saw that one of the reviewers listed a "con" as having to wait in line at the front desk. Please everyone, have patience, compassion, forgiveness, and humor. And honestly, from one who has been in the customer service business for many years, I realize, as should you, that one bad review from one isolated experience can ruin the reputation(and income!) of those who are truly doing a great job, and may have had nothing to do with the one bad apple. Thank you for reading...

Pros: knowledgeable, friendly staff, open late evening and weekends

1 out of 1 people found this review helpful

Response from this business

positive reviews for Mina's Studio
Posted on 01/10/2008
Thanks for your comments, they are appreciated. We value all customer feedback as we can grow from that and learn what to continue to do and what to change. Thanks for taking your time to share your positive experience with Mina's Studio.
5 Star Rating: Highly Recommended

10/05/2007 Posted by llphilpo

I've been searching for a stylist and salon I feel comfortable with for a few years now since my old stylist left the salon I used to frequent. I ended up coming to Mina's in March based on good online reviews, and I've been coming back ever since. My stylist is Heather and she's great at giving me a cut that not only works with my hair type but also fits in with my personal style. You get the sense that she really listens to you during the consultation. I've also had my hair cut by Enrique, who is less talkative during the consultation but is excellent at what he does.. he pretty much gets down to business and makes you look good. What I like about both Enrique and Heather is that they give me a style that's appropriate for my age (early 20s).. not too boring/conservative. I haven't had any issues with the front desk staff, they've been nothing but friendly and courteous with me. It's easy to relax in the salon, I like that the atmosphere isn't too snobby (which I've had an issue with at other salons in this price range). The staff isn't pushy with the products at all, but will gladly recommend items for you if you ask. I've seen a whole range of people who come to Mina's, mostly women, a few men. I'd say that most of the clients tend to be older than myself. All in all, I think Mina's is well worth the drive (I live about 30 minutes away) and the money (on the pricey side for me, but you get what you pay for). Definitely my favorite salon out of all the ones I've tried!

Pros: professionalism, service, good staff attitude, excellent stylists

Cons: slightly pricey

Response from this business

Best customers in the Triangle!
Posted on 01/10/2008
Heather and Enrique are very gifted and we appreciate you recognizing them in your review. Listening to the needs of the client is paramount and we are happy that they could provide a style that fits you. Thanks for taking the time to drive all way to visit us as we know there are many salons and we thank your for your patronage.
5 Star Rating: Highly Recommended

09/20/2007 Posted by lexlulu8

I have had a couple of massages from both Heidi and Sara and eventhough they have very different styles, they both were excellent. Each of them gave me tips on how to keep my muscles and skin healthy. I would highly recommend both and hope to see them soon! What a great addition to Mina's studio

Pros: Nice, attentive service

Cons: front desk can be a little aloof

Response from this business

Massage therapists making a difference
Posted on 01/10/2008
That is what we love about Heidi and Sara, they truly do offer a different experience that can match the different needs a customer might have. As with all of our employees they also enjoy sharing the knowledge of their trade so you can take that out of the studio and live a healthier life. Thanks for your great comments and we look forward to seeing you again at your next massage.

Editor's Review

Full-service salon offers cuts, highlights, relaxers and more, plus spa services including waxing, ear candling, facials, massage and nail services.  See the full editorial review.

Insider Tips

The Extras

Relax with a day package including a variety of spa and salon services. Brides-to-be can take advantage of the different bridal hair and makeup services.

More Insider Tips

Directory & Services Information

Smoking

  • No

Parking

  • Garage

Hours

  • Mon, Fri 8:45am-6pm
  • Tue-Thu 8:45am-8pm
  • Sat 8:45am-4pm
  • Sun 12pm-6pm

Payment Types

  • MasterCard
  • Check
  • Visa

Recognition for Mina's Studio

2007 Audience Winner - Manicures & Pedicures
2007 Audience Winner - Tanning
2006 Audience Winner - Manicures & Pedicures
2005 Audience Winner - Hair Salon

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