Massage Envy-Falls of the Neuse

07/02/2008 Posted by pianodude

I too, went in for an introductory $39 massage. My therapist was not very personable, was very inexperienced and left me feeling no better than when I walked in. I told a friend about it and she gave me a card for a $38 introductory massage at another similar studio called White Dahlia Massage and Wellness. I was was like, no thanks, been there, done that! So she's says, she'd pay for the intro deal. So, I wen't today and was totally impressed! The facility is clean, upscale and very urbane. I felt as if I was in South Beach, Fl. The front desk staff was top notch. My appointment was with Jen. She was awesome. She even used hot-stones as a bonus! No extra charge! All of you that were disappointed with Massage Envy, but like their concept, you definitely should check out White Dahlia!! I will go back again and again!

Pros: Good price, convenient location

Cons: Inexperienced Therapists, poor customer service skills

05/14/2008 Posted by schmoop1276

I was skeptical based on the reviews given but decided to give it a chance anyway. First off, when I checked in they told me my therapist would be someone other than the one I had been given over the phone. That wasn't really an issue since I didn't know any of the therapists there anyway. Next, I found out that the therapist I would be with was visually impaired. (Don't misunderstand... I highly respect her for seeking a career, despite her disability.) Having said that, her technique and inability to follow through with completed strokes, assess the correct body positioning for specific modalities and rely on an alarm to tell her the time, left the experience somewhat less relaxing. When she inquired if there were any problem areas I wanted her to work on and I asked her to concentrate with deep pressure on the (tightness in my muscles under and around my scapula, due to stress), she never fully addressed it. This was extra disappointing When initially scheduling my appointment and I was asked what type of massage I wanted, I said "Deep Tissue". Whether she was an inexperienced therapist (fresh out of school) or simply not a very good one, my experience was average at best. I feel that new clients (given a discounted rate of $39.00 for their first visit), are probably assigned these "newbies", since you're paying $26 less than the standard rate. However, you would think that the company would give a new client a more experienced therapist to encourage returning customers.

03/24/2008 Posted by Rosetheagent

I was given a gift card to go for 3 months, well you have to cancel before the 3 months or you will be charged, it has to be canceled by a written letter. After the 1st visit I never went back, was the worst massage in my whole life. I could have had my husband give me a better massage than they did, and he isn't good at giving them. Though I can say now he is better than Massage Envy massage therapist. The woman that gave me the message said they only do full body and nothing else, like it says on the website. I felt like telling her to stop it was so bad, though I did not, I should have! She did not know how to give one the whole table was shaking and it was like I was on a boat in bad conditions, made me sick. I gave her a bad tip. I would tell people to NEVER go there it was the worst experience in my life. Though you get what you pay for, better to spend more on a good massage. It was a waste of my time. Staff is very unfriendly and rude, especially the front desk.

Pros: None would be worth going here.

Cons: Have to sign a contract, bad massages, rude staff, webite misleading.

03/19/2008 Posted by LellySQ

I received an introductory 1 hour massage for $39 and it was truly a waste of money. I believe my children could have done a better job that this "massage therapist." I was greeted to a nice environment and was taken back right away. The room was pleasant and the bed was soft and warm. The therapist was horrible- you could tell she was brand new- in fact this may have been her 1st massage ever. I explained where I wanted the massage to focus and what type of pressure I wanted- neither were done. She spent more time on every other part of my body- besides my back and shoulders. The intensity of the pressure varied from back breaking pain to barely touching. I couldn't get comfortable or relax because the pressure would change from one extreme to the other in a matter of seconds. I would not ever recommend this place to ANYONE!! If you want a quality massage go elsewhere.

Pros: Atmosphere friendly and comfortable

Cons: Experience of Massage therapist, intensity of pressure

03/07/2008 Posted by tanbabe8588

I went to Massage Envy with a gift certificate from my boss. Went first entered, i was immediately greeted by name (i had an appointment) and filled out paperwork in the very upscale lobby. The place was very clean and professional looking. I was then greeted by my massuse (Kelly, i will always ask for her!). She then walked by back to the massage room where she asked what type of massage i wanted, to make sure my expectations were clear and that i was comfortable (it was my first massage ever!). When the massage began i was made to be very comfortable on the soft mattress, and warm sheets and blankets. Kelly was sure to make sure i was comfortable at all times! After my massage, my massuse walked me up front and supplied me with water. Overall it was a great experience and i can't wait to go back!

Pros: Great Price, Friendly Personal, Clean

Cons: Indivdual massages a bit pricey, but plans available at better prices

02/25/2008 Posted by gusgus33

I went to Massage Envy on Falls of Neuse for their special $39 massage. I ended up getting an 80 minute massage for $59, the price was great, but I left there feeling much worse than when I came in. I had back problems for THREE days after. The therapist obviously didn't know what to do for 80 minutes, she just kept going over the same spot too many times. She left the drape off on my legs and then off of my back, in turn making me very cold and tensing up my muscles. When I asked her to warm up the table or put the drape back over my legs she didn't do either one. The decor of the office is sparse and not very warm. I am a massage therapist myself and I could tell that my therapist was a recent graduate (which is fine because we all have to start somewhere), but she just didn't know what she was doing. When I checked out I told the front desk about my issues and they just said "I'm sorry, my manager isn't here right now". They still charged me for the session and I asked them to have themanager call me when he came back in. As I was leaving I ran into the manager, I told him what had happened and he said "well if you come back again, call me directly and I'll make sure you get a really good therapist". I want to know why they just aren't hiring good therapists. Then he proceeded to try and recruit me and asked if I wanted a job (Itold him I was a therapist). Botom line, these franchise massage places are inconsistent and are giving good massage therapists a bad name. You really get what you pay for.

Pros: Price is good, but you get what you pay for

Cons: Pooly trained therapists, atmosphere was bland and cold