Pinnacle Automotive Service

06/26/2008 Posted by Huspek

Being new to this area, I was in search of an auto shop that will take care of my needs. Honnestly, I have never been treated so fair and honnest in my life until I started going to Pinniacle Auto. This is no joke, these people are "real". Chris, Kevin and Chase. What a family! They were raised to do honest work and to be fair in delivering it. I have had them do much work on my 92 Cadilac. Every single visit was the same - "excellent workmanship" and "excellent and professional customer service". And get this, they stand behind their work too. Try getting that consistantly from other auto shops. They are very creative in problem resolution, and sometimes offer several differnt solutions a customer can chooose from. This gives the customer a feeling of control over the excellent service they provide. They are in business for the customer. And thats us! KEEP UP THE GREAT WORK! and thank you.

06/24/2008 Posted by AdamParker

My friend referred me to Pinnacle. Stupidly, I went to a dealership first. The dealership wrote the car up to the tune of $650, not money that I had. Worse, Southern States Nissan charged me $115 just to look at the car! It's a completely different world when you go to Pinnacle. Everybody there is NICE. They treat you like a person, they tell you everything that could even be remotely wrong with the car, but then they are honest in the appraisals of what you should fix and when you should fix it. The prices are more than fair, and they are just genuinely interested in making sure that your car works like it is supposed to. If you don't believe me, just go there for an oil change and try it out. You'll be family in no time!

Pros: Service, Speed, Sincerity

Cons: Hard to think of any at this point. Really the con is that Pinnacle is the exception rather than the norm in auto service.

06/24/2008 Posted by Spiz

I'm a first time customer, new to the Raleigh area, and found Pinnacle through a search of Triangle citysearch. My 1995 Nissan Quest had a loose transmission handle on the steering column. The local Nissan dealer wanted $115 just to look at the car. I called Pinnacle and they said they had seen this before, and it was likely a loose bushing that would cost about $100 to repair. I made an appointment for 9am the next morning, and they had me out in 30 minutes with a $38 bill. If first impressions are lasting, then I'm a customer for life.

Pros: Friendly and Knowledgeable staff, Quality Service

Cons: none

06/17/2008 Posted by jasonwatkins

This is a family owned buisness, by what I would have to say some of the nicest people you will ever meet... Complete honest, will bend over backwards to help you, as freindly as if you'd known them for 10 years.....I just showed up completely unannouced with a huge problem on my car, from faulty work done by another shop, and these guys really helped me out, cleaned up the mess and found the real problem, Then they only charged me for about have of the hours of labor they put into it... They see everything from BMW, to Saab, To your muscle cars....They can do it all, and do it well....I highly recommend them, and I know my family and I will not be going anywere else in the future,....Thanks again guys. I just can't say enough about you guys...You're the best....... jason Watkins

Pros: everything

Cons: none

05/11/2008 Posted by mledford27613

Very Honest group of people that do great work for great prices. Customer Service was outstanding. Will refer to friends and family.

Pros: Everything

Cons: None that I could find

05/06/2008 Posted by indibene

As an owner of a 99 Saab, I have come to know my mechanic better than I would like. That said, I have no complaints about the service received at Pinnacle. Thay have always been able to work me in quickly for whatever new noise I hear and have always taken care of the problem. They stand behind their work and they don't try to sell you things that you don't need. My latest service took care of an ongoing issue that another European automotive service station quoted to me at $230 and the dealership close to $500. Pinnacle took care of the problem for $38 and some change. My knowledge of mechanics is limited to whatever problems I have had in the past, but I am not intimidated to bring my car here. Kevin, Chris & Chase have not only my vote for City's Best, but also my business.

04/13/2008 Posted by 12435678

I brought a 1997 Subaru Outback Sport with a bad sensor and some fuel injection problems. Kevin and his team had it back to me in two days and now its running like a champ.

Pros: great customer service

Cons: my situation was a little pricy

03/02/2008 Posted by Nicksr

Kevin and his brothers were great. I took an 83 jeep there with several problems. Although I am sure they wish they had never seen that jeep, they worked on it until they got it done right. Same thing with my 93 Landcruiser. Finding a repair shop that sticks by what they say is nearly impossible to do. We all go to the dealer because we are afraid to go to a small shop. Then the dealers just take us for everything we have. This is one shop you can trust. I have recommended them to lots of friends. I know that is where they will be going when they need a repair. You should too! Only reason to ever go to the dealer again is for warranty work, nothing else.

02/18/2008 Posted by Cuck

Kevin's family owned business was well recomended by an auto dealer. I brought my new(2000 subaru) to Kevins shop and Kevin's excellent mechanics made many needed repairs to make the car safe for my high school daughter to drive. They did axle work,break repair,Timeing belt replacement and assorted electrical repairs. The work was done in a short amount of time and kevin saved me a fair amount of money on both parts and labor that most auto repairs don't . Kevin's honesty and helpfullness and comitment to customer satisfaction has earned all maintenence business for my wifes car and my truck. Thanks again !

Pros: Easy to schedule appointments

Cons: non

01/26/2008 Posted by Puddlesmom

I needed to get my car inspected and i had a problem with a tailgate light. I put several new bulbs in and could not get it to stay on. I needed to get this fixed in order to get my car inspected and pass. I called several shops in the area, I was told that it needed a new socket and or a getting my electrical system board fixed, all of which would be quite costly. I called Pinnacle Automotive and spoke with Kevin, he squeezed me in, had his mechanic look at the car and found the problem to be minor, just needed a little tweaking. They inspected the car and I passed, I was on my way within an hour! They were very efficient and honest. I will be back there for all my oil changes as well as a minor repair needed. Great people and honest!

Pros: They took me in without an appointment and fixed the problem

Cons: NONE