Tonali
Durham, NC 27707
Phone: (919) 489-8000
11/16/2007 Posted by jillianp
Going on the belief that being a good neighbor in the community counts just as much as food or service, Tonali's falls disappointingly short of the generally positive approach most folks in our area take to conducting business. After leaving an hour long dance session in the studio next door to the restaurant, I came out to find my vehicle had been towed from one of Tonali's spaces and I'd be spending $150 to get it back. I certainly respect that having parking available for customers is important and sometimes extreme measures are necessary to achieve results in areas where parking is limited (though Shannon Rd doesn't really fit that bill). But rather than alienating potential clients in then neighboring dance studio who have been coming to this location longer than the restaurant has been open, it would have left a much more positive impression (and made better business sense) to issue notices about the week-old towing practices now in effect and invite us over to give Tonali's a try for dinner and drinks before/after class. It's especially tough to support the owner's decision to tow, given there were vacant spots available, and on that particular Tuesday night, parking for restaurant patrons was not difficult to secure. While the food or service could be up to par, for customers who think business practices count as much as the product being sold, you may wish to seek an establishment that takes its neighborhood relationships a little more to heart.
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