Carolina Ale House
Raleigh, NC 27609-6204
Phone: (919) 431-0001
01/02/2008 Posted by sunleaf03
Good money paid should yield good, hot food right? The burger was cold, sent it back, and still cold when returned 3 min later. Put it under the fry lamp maybe? The cheese was not even melting a bit. Pay more attention to your staff!!! The young female hostess on Wed, 1/2/08 around 7pm. seating on the non-smoking dining side was visibly uninterested in being there. She is truly doing your business harm. I watched as she acted carelessly aloof the same way with all customers seated. No embelishment here..she walked to booth, dropped the napkins and walked off. No smile, no eye-contact, no thank you...nada. She didnt even wait for your customers to be seated. I would have fired her on the spot! The food was cold, and the manager looked as though he was "one of the boys" hanging out. The Ale House is a great concept, but mgmt, the owners.. truly need to do a surpise walk-in evaluation of this young staff at Briercreek. We will go somewhere else. No reply from you will be regarded as par with the bad experience my group had tonight at your establishment. (submitted to Ale House Customer Feedback webpage on 1/2/08) We will see if a reply is forthcoming..
Pros: Hey...its screens and beers...(many of those around Ral)
Cons: Poor service from hostess. Cold entrees that should be hot, served cold, twice.
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