Generations Salon & Day Spa
Brierdale, NC 27617
Phone: (919) 361-9140
10/02/2007 Posted by kmw79
i was offered a pass from a girlfriend to use their services that she already paid for but couldnt use since she was going out of town - i just had a baby and i was very gracious to get a massage but wanted to let my mom get the complimentary haircut in place of watching my baby while i got the massage - i made the appt the day before with the receptionist and my mom drove me there the day of the appt and waited with the baby til her appt - when it came time for her appt i was told that they could not transfer the service - the terms of service blah blah blah - i said to the current receptionist that i made the appt with the understanding that it was fine - she asked "did i speak with the manager about it?" which i had not - the receptionist who made the appointment told me it would be fine - why would i then ask to speak to a manger? i was very disappointed that the girl at the desk could not see what an inconvenience the miscommunication among the staff had now caused me and my mother - she waited in the car for an hour and a half ! the massage itself was great - but what happened to CUSTOMER SERVICE?~ WOULD IT REALLY HAVE BEEN THAT DIFFICULT TO JUST CUT MY MOTHERS HAIR INSTEAD OF MINE ? I WILL NOT GO BACK~
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