Mtg Transit
Raleigh, NC 27610-5967
Phone: (919) 616-1560
09/20/2007 Posted by srothenberg
To whom this may concern: Response #2 was basically a situation of embarressment and cancellation. This guy ( Nelson Timken) called us while the truck was en route to the pickup and cancelled which is acceptable in our contract; However,..it strictly states that " THE COMPANY REQUIRES A 72 HOUR NOTICE PRIOR TO CANCELLATION " If this is not met....the deposit or 50% of the cost is NON-REFUNDABLE and will serve as a service charge and processing fees. Apparently he didn't read the contract thoroughly considering he expected a refund and got extremely estatic over $650 bucks when our guys drove from N.C to Washington State which cost well over $2200 in fuel. In the end what was hilarious was that when Tim called Nelson Timken and asked why he cancelled, he said that the shipper had a nasty attitude and he wanted to hurry and get the furniture out of her house and picked up so it can be delivered to him ; in retrospect, he didn't know that Tim kept in contact with the customer throughout the trip and she declined having said anything to that effect . In retrospect, Tim called Mr Timken back and asked why did he lie and that's when all hell broke loose. This guy was so embarressed that he threatened our office with lawsuits and jailtime upon ither things due to his association with the New York State Bar and so forth. Well,....the Beter Business Bureau of N.C reviewed the incident in addition to the Raleigh Police Dept ( who basically laughed at him) and the case was closed and dismissed. You can go to uship com and look up username "thetruth" and review MTG's profile and read the feedback to see how great of an immpeccable mover he was while using that service. We all know that negative information travels beyond the speed of light and will linger far more longer than positive. Slander, Lies, and Envy is amongst our everyday lives but in all reality it's better stated as....."That's The American Way" Sincerely, Susan Rothenberg Co-Owner of MTG Transit
Pros: Get's the job done regardless !!
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