Barnes Supply CO
Durham, NC 27705-4803
Phone: (919) 286-7331
User Reviews for Barnes Supply CO
08/10/2006 Posted by sally_brown
Unlike the big box stores with fresh faces every week, turnover here is low. The staff knows their products and can give helpful advice. Ben, in particular, is awesome. He's been there for 5 years, and is unfailingly attentive and friendly. From pet food ingredients to pest control, his in-depth knowledge puts chemists to shame. If I had time, I'd stop in just to pick his brain and get an education. Their prices are somewhat higher, but their quality and selection far superior. It's like going back to an earlier era but with modern sophistication. They pack a lot into 4 walls. I can't speak much to gardening, but few to no places in the Triangle have that range of premium pet food and supplies. Most of their foods and supplements and treatments aren't even carried by the big pet supply retailers, who largely peddle junk anyway. It's not just for cats and dogs, but birds and horses and rabbits, as well. They'll happily special order for you too, and know their repeat customers' needs. I've never had a bad customer experience here, but also recognize that one or two people must handle the whole store. Again, it's an old-fashioned place without much computerization. These people stay busy even without waiting on customers. Don't expect super-prompt service all the time, but when they get to you, you'll get all the time you need. Try THAT at a big box!
Pros: Wide range of premium garden and animal supplies; knowledgeable staff
Cons: Somewhat pricier; sometimes slow; closed on Sundays
03/31/2006 Posted by catkeane
I have gone to this store over the past year and found the service increasingly dismissive and unacceptable. They have a freq. card buyer program for pet food that they stubbornly assist customers with. If I am buying $35 dog food...I expect to be treated like a valued customer! Find another place to shop...I'll never go back.
Cons: Service, Bad Parking
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