Merchant's Tire & Auto Center
Durham, NC 27705-4044
Phone: (919) 286-4444
User Reviews for Merchant's Tire & Auto Center
11/02/2006 Posted by wetland12
I brought tires here. I spend almost 600 dollars on Michelin tires. First time I went in it was great. I brought a warranty with the tires lifetime balance and rotation. The first time I took the car in the balancing was HORRIBLE. I then called back and the manager was very very rude. He didn't apologize not once. I think brought the car back in had to wait for almost 2 hours for my problem to be corrected. The next time it was time to get my tire rotated I called to see if they were busy. I wanted to see if I could make an appointment. He treated me as if I didn't know what I was talking about. This will be the LAST TIME I use this Merchants.
03/15/2006 Posted by rayn147
I had brake pads replaced on 2 vehicles. I was recommended ceramic would be better. Both had to be replaced in under a year. Let Merchants pick the day of service. Did not hear from them all morning. Called at 1:30pm. They said your next. I told them I had to have the car at 4:30pm for an appointment at 5:30pm elsewhere. They said OK. I had to call them at 4:10pm. They said we are pulling it in now. I am very displeased with the inability to call or follow instructions. My past experiences have been marginal at best. I will never return & will repair my brakes elsewhere. I encourage others to seek other shops.
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