Hemlock Bluffs Animal Hospital

10/12/2008 Posted by jlankweaver

I wanted to share my story about my experience to inform potential and current customers alike about our experience at Hemlock Bluffs Animal Hospital. In 1994 I bought my first pet, a Yorkshire Terrier I named Taylor. I quickly found myself in love with this puppy! After 3 weeks she began having seizures at just 10 weeks old. I worked in downtown Raleigh so I began seeing a vet in the inner beltline. We had constant follow ups and although it was convenient, I didn't feel as though they really cared about my dog. I felt rushed and unappreciated at every visit. Years later I moved and heard about Hemlock Bluffs Animal Hospital and even though it was quite a drive for me, I thought I would give it a try. I felt every time I took Taylor there for a checkup that Dr. Snyder treated her as if she was her own! She was so compassionate and caring toward Taylor and toward me. I couldn't believe the difference in customer appreciation and the attention I received every time I called or came into the office. She was so knowledgeable and caring at the same time. I LOVED THIS PLACE! This past Christmas Taylor became very ill. Dr. Snyder was so quick to diagnose her and advise us of our options. We knew with Taylor being 14 years old, she really didn't have any fight left in her and my husband & I decided to have her put to sleep. Even though we knew it was the correct decision, anyone who has ever been thru it understands how difficult it is. What I really wanted everyone to know was how Dr. Snyder was so unbelievably compassionate. We have three small children so I decided it would be best if I took Taylor and my husband stayed with the children. Going by myself to have my beloved pet and friend put down was overwhelming in itself. Taylor had been thru so much with me in 14 years. She was part of the family to us. Dr. Snyder was so sympathetic and understanding. She made a situation no one ever wants to deal with, tolerable. Thank you Dr. Snyder! We love you. The Weavers

Pros: Knowledge, Customer appreciation, Friendliness, Location

Cons: N/A

08/03/2008 Posted by Merkymoose

When we first moved to the Triangle two years ago, we were taking our dog to another vet. It was definitely NOT the kind of service we were looking for for our pet. After doing an extensive search for additional animal hospitals in the area, we came across Hemlock Bluffs - The web site interested us enough to do some additional investigation and a co-worker confirmed that this is THE place for people who want the best care possible for their pets. Dr. Snyder was extremely patient with us when we arrived for our first appointment. She took the time to explain everything to us about the facility, the staff and of course the care and services they provide. Both Dr. Snyder and her entire staff that came into contact with us on our initial visit were very responsive to our needs and the needs of our pet. They spent quality time with us. Dr. Snyder confirmed for us that this was an animal hospital about Quality and not Quantity. WHAT A GREAT PHILOSOPHY! The only problem that we have is that we didn't find them sooner. HEMLOCK BLUFFS IS SIMPLY OUTSTANDING WITH EVERYTHING!!! Since our initial visit, we have raved about Hemlock Bluffs to everyone. We dog has been very nervous when going to the vet for the past couple of years. When we took her to Hemlock Bluffs, she looked like her old self. Comfortable with Dr. Snyder and her staff. THAT is something that as a pet owner, really eased our minds. We know we will receive the best care possible for our pet. THANK YOU DR. SNYDER! THANK YOU HEMLOCK BLUFFS!!!!

Pros: QUALITY SERVICE, OUTSTANDING STAFF

Cons: Didn't find them sooner