Carolina Bridal World
Smithfield, NC 27577-4721
Phone: (919) 989-8787
User Reviews for Carolina Bridal World
07/16/2008 Posted by ncsulilwolf
The worst customer service I have ever experienced in a retail setting. The staff (as well as the unreachable management) clearly does not understand to operate in such a referral-based industry... I will be warning friends, family members, and other bridal association members to stay as far away as possible from Carolina Bridal World. The store refuses to accept any responsibility for their role in delivering the dresses as promised in a timely fashion when the process has not yet reached the consumer who is left helplessly waiting after Carolina Bridal World has already received their money and no longer care to offer customer service further.
Cons: customer service
06/08/2008 Posted by miasophia
One of the owners, Mandy, did contact us and returned the money. She had been away for a few days, but took care of the situation as soon as she found out what had happened. We were reimbursed and found someone locally to do alterations over.
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