Jill's Beach Incorporated
Raleigh, NC 27606
Phone: (919) 816-8500
User Reviews for Jill's Beach Incorporated
04/06/2008 Posted by churricane
I decided to give Jill's Beach a try based on the favorable reviews I read on this site. My experience however, has been extremely disappointing. Regardless if I am the only one in the salon or there is a line, it takes forever for the staff to check folks in! I have never seen anything like it. It appears there are a couple of reasons for their poor customer service. One reason is that everyone working there seems so disorganized...not quite sure how to work the beds, the music, or the computer. Another reason is that the staff is often on the phone and only gives customers their partial attention. My last trip though was the deal breaker for me. The staff member was on the phone and did not realize I was waiting in line and checked in someone else that walked in after me. Of course, as luck would have it, the individual wanted to use the same bed as I did. This created a situation where I had to wait over 30 mins extra to tan, due to the staff not properly attending to the customers. When I pointed out the issue to the staff member, she was clearly embarrassed, but did have the professional skills to correct the situation and instead tried to convince me to use another bed. What a joke! As soon as my contract (which by the way is a mandatory 2 month contract - so be careful to read the fine print carefully when signing!) is up, I will take my business elsewhere.
Cons: the doors at the new location don't work, the staff is inattentive, long waits, very limited hours
08/30/2007 Posted by cloeyw
Jill’s Beach is great. The girls were very friendly, the place was immaculate and the beds were awesome. They have a low price club with no contract, which is huge. It seems everyone wants you to agree for a year. I don’t know where I will be in a year! The no contract really sold me on Jill’s Beach and the beds are the nicest I have seen. It’s a great place to tan and I like supporting a local business.
Pros: Clean, great beds, friendly staff
Cons: ?
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