Serena Signature Spa Salon
Raleigh, NC 27605
Phone: (919) 755-3990
- Hours:
- Tue-Thu 10am-8pm, Fri 10am-6pm, Sat 10am-4pm
Editorial Review for Serena Signature Spa Salon – by Neha Shah
In Short
The earthy environment exudes warmth while evoking purity and calm with Aveda-green tones. A pleasant mix of rugs, hardwood floors and primitive-inspired furnishings make this two-story house cozy. Windows splash light into rooms but are covered up to allow for solitude and privacy when patrons receive massages, body treatments, wet treatments and facials. Hair removal, sunless tanning, manicures, pedicures and makeup application also are performed. They even have a full-service hair salon.
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Insider Tips
Save MoneyCreative consultation, scalp massage with aromatherapy, beverage and cosmetic touch-ups are complimentary with salon services.
Know Before You GoWear a bathing suit if you feel uncomfortable being naked during treatments.
The ExtrasFor a fee, add a warm paraffin treatment to nail services or a hair masque and scalp massage to facials.
BrandsAveda products are used when performing treatments.
MassageIts Signature Massage package includes a hot salt glow and ginger rub with Swedish massage, manicure and pedicure.
User Reviews for Serena Signature Spa Salon
12/13/2007 Posted by shelley11
Oh my what a disappointment - I called like 5 or 6 times with no answer or answering machine and finally got to talk to someone and made an appointment for facial and massage - As soon as I arrived I was disgusted - stylists/therapists sitting on porch smoking cigarettes ! Hoping that my service would not be conducted by one of them I sat and waited past my appontment time - to find out that I would be getting a facial and a massage from someone who REEKED and smelled GROSS ! How could theythink anyone wouldwant their stinky filty hands touching my face ? This would not do - I do not know who manages the place but they are losing money big time - the place has so much potential but the staff is destroying its reputation ! Someone needs to clean the place up inside and outside is dirty too.
Pros: pretty fireplace room
Cons: sadly - everything else !
12/09/2007 Posted by 21ja
The place looks nice and is in a good location, but that is about all it has going. I was sold by its appearance and the women who kept saying they were Raleigh's only 5-star spa. They seem to open later and close earlier than the posted hours because they don't answer the phone. I have even gone over there to try to make an appointment after being so irritated by the answering machine and it was closed 1 hour early. I bought someone a gift certificate and it was lost, but the salon kept putting off looking it up and saying no one knew how to do it and after 3 weeks of stalling finally said they lost the records and couldn't get it back . They should have at least offered to split the difference, but did not. Then I went in for a supposed relaxing couples massage and facials it was the worst massage & facial experience of my life. The massage therapist smelled like smoke, would not stop talking, mostly about himself and trying to sell himself for other outside services not affiliated with the salon-- then when he got to our hands he intentionally cracked the knuckles and made a moaning sound with every cracking noise! I don't know if he thought he was convincing us that it felt good, but it was disgusting. I told them I wanted a deep cleansing facial and the woman who did the facial insisted that she did deep cleansing facials knowing I would not go for the service otherwise. She basically gave me a face massage with products then put something on me that felt like it was burning my face off and tried to convince me that the product was the deep cleansing piece of the facial. Horrible service, unprofessional staff, unenjoyable experience, and a waste of money. There are so many places you can choose from & this is not the place to go. They say they are a 5 star salon and not only are they NOT a 5 star salon, but the only reason they may deserve 1 star is because the place looks nice.
Pros: Looks nice
Cons: terrible service, unprofessional spa staff
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